Postage & Returns

Postage

Total Padel picks and packs all orders from our company run Distribution Centre in Westmeadows, Victoria. Orders are processed and posted Monday - Friday. Once your order has been picked and packed you will receive an email with tracking information.

Please allow up to 24 hours for tracking numbers to become active on Australia Post's website.

All orders within Australia are posted with Australia Post.

Delivery Fees

*Most orders over $150.00 qualify for free postage. Some exceptions apply on items like padel rackets and padel machines.

Delivery Timeframes

• All orders are posted with Australia Post's EParcel Service. Australia Post picks up every business day from our distribution Centres around 5pm.
• All delivery time frames are based on Business Days. We do not post any orders on weekends or public holidays.

International Deliveries

View our International page for more information

Returns

Total Padel always wants you to be completely satisfied with your purchase. In the event the item doesn't fit or you simply change your mind, no problem. All items can be returned within 30 days from the invoice date. A Returns Form can be found on the back of your invoice, or download the form below.

Download Return Form

Please send all returns or exchanges to:

Total Padel Returns
72 Western Avenue
Westmeadows, Victoria 3049

Purchase a Return Shipping Label for only $15.70

Posting items back to us can sometimes be costly. A Return Shipping Label can be purchased directly from Australia Post for only $15.70.

Purchase a Return Shipping Label

• Return Shipping Label will be emailed instantly to your nominated email.
• Simply print the Return Label, place it on the box the item arrived in and take it to your local Australia Post Office.
• Returns are shipped via Standard Australia Post.
• Please allow 5-7 days for returns to arrive back to Total Padel.
• All Exchanges will be posted from Total Padel back to the customer Free of Charge.
• Return labels can only be used within Australia.

Rackets

All rackets must be in new condition, showing no signs of use (i.e. plastic removed from handle, scrapes on bumper guard, etc.) to receive a full refund.

Shoes

• Shoes must be returned in the condition they were received.
• Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box.
• Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.
• Please send the shoes with a note stating if you would like credit or an exchange.
• For more information, please call Customer Service on 03 8336 2430.

Apparel

All apparel must be returned unwashed and unworn with original tags still attached. Apparel that has been worn or washed cannot be returned or exchanged.