Orders and Payments

Australia Post Parcel Tracking

To track your order, please enter the tracking code. It will consist of 3 letters and 7 numbers. Example of tracking code: QCL0004255

Payment Options

Total Padel accepts Mastercard, Visa, American Express, Paypal, Afterpay and Direct Deposit.

Direct Deposit Details

Bank: National Australia Bank
Account Name: Sports Warehouse Australia
BSB: 086006
Acc Number: 846723886

Please use your surname as a reference number.
Orders can be placed online or over the phone at 03 8336 2430.

International Money Transfer

Bank: National Australia Bank
Company Address: 52 McCoy Street, Myaree, Western Australia, Australia, 6154
Account Name: Sports Warehouse Australia

SWIFT Code: NATAAU3303M
BSB: 086164
Account Number: 846723886

All payments need to be made in Australian Dollars. All fees are the responsibility of the sender.
Please use your surname and order number as a reference. Allow 24-48 hours for the transfer to come through.

Afterpay

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. For more information, view Afterpay information.

Guarantees & Warranties

Guaranteed Lowest Prices

Simply put: if you find a lower price on any product we stock, we will match it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that, if choosing Total Padel, you're getting the lowest prices possible. We routinely scan our competitors to make sure the price can't be beat; however, if we ever miss something, please let us know.

Only two catches:

• We must be able to verify the lower price.
• The source of a lower price must come from an authorized dealer within Australia.

Warranties

Total Padel is an authorized dealer for every product we sell. We fully honor every manufacturer's warranty.

If you deem an item to have a manufacturer's fault, send it back to the Warranty Address listed below. Your item will be accessed within 5 business days of being received at Total Padel. If deemed a warranty, the replacement will be posted back free of charge and return postage refunded. If not deemed a warranty, all postage costs will be at the customer's expense.

For more information, please call Customer Service on 03 8336 2430.

Privacy, Cookies, and Security

Your privacy is taken very seriously here at Total Padel. Please take a couple of minutes to read and understand our policies. If you have any questions or concerns about this privacy statement, please contact us via mail at the following address: Total Padel, Attn: Privacy Policy, 52 McCoy Street, Myaree 6154, WA or email us at info@totalpadel.com.au.

Privacy: Our primary goal in collecting personal information is to provide you with a smooth, efficient and customised experience. Under some circumstances, we may require additional financial information. We use your financial information, including credit card information, to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolved disputes and troubleshoot problems. Total Padel does not acknowledge the "Do Not Track" setting in browsers or any other mechanisms that allow users to exercise choice regarding the collection of Personally Identifiable Information (PII) by third parties or online services.

Cookies: We collect non-personal information about your use of the our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site. This information helps customise our website specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose.

Do Not Sell My Personal Information

Security: Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.